Refund policy

1. Scope of this policy
This policy applies to all digital revision guides sold by our business and supplied electronically. By purchasing our digital content, you agree to the terms set out below.

2. Nature of digital content
All revision guides are provided as digital content and are delivered immediately after purchase through download or online access. Digital products cannot be physically returned once supplied.

3. Right to cancel
Under UK and EU consumer law, customers normally have a 14 day right to cancel online purchases.

This right does not apply to digital content once delivery has started, provided that the customer has given express consent to immediate access and has acknowledged that they lose the right to cancel.

By completing your purchase and accessing the digital revision guide, you confirm that:

  • You consent to the immediate supply of digital content

  • You acknowledge that your right to cancel is lost once access or download begins

4. Faulty or defective digital content
We are legally required to supply digital content that is as described, fit for purpose, and of satisfactory quality.

If a digital revision guide is faulty, corrupted, inaccessible, or does not function as advertised, you are entitled to a remedy. This may include:

  • A repair or replacement where possible

  • A refund if the issue cannot be resolved within a reasonable time

Your rights to a remedy apply even if the content has already been accessed or downloaded.

5. Incorrect supply
If you are supplied with the wrong revision guide, we will provide the correct product or issue a refund.

6. Non refundable situations
Refunds will not be issued where:

  • You change your mind after purchase

  • The guide is not suitable for your course or exam after access

  • You failed to read the product description before purchasing

  • The content has been accessed and is not faulty

These exclusions do not affect your statutory rights where the product is defective.

7. How to request a refund or support
If you believe you are entitled to a refund or need technical support, please contact us with:

  • Proof of purchase

  • The name of the revision guide purchased

  • A clear description of the issue

We aim to resolve all issues fairly and within a reasonable timeframe.

8. Contact details
For questions about this policy or support with your purchase, please contact us using the details provided on our website.